We aim to get your order delivered to you in the best condition, and we really trust you will be more than pleased with your purchase.
Where the return is as a result of wrong size selection or change of mind by customer, we kindly ask you to pay for the cost of shipping the product back to us. To avoid unnecessary returns and save on cost, we encourage customers to have their current body measurements on-hand when placing the order.
Please contact us by email stating the reason for the return and attach the receipt and delivery note. Approved return will be picked up by our delivery partner. No returns shall be accepted without pre-authorization. Any item not notified for return before the 3-day return policy expires will be deemed as kept and not be eligible for return or refund.
All returned items must be completely new, unworn, undamaged and with all its original packaging intact, for it to be eligible for refund or replacement. Once any return item is received, our returns department carefully inspects the returns. Any product returned in poor condition, damaged or do not meet the return guidelines will be rejected and returned to the customer.
All merchandise must meet the following guidelines or it may not be accepted for a return.
•Full price items can be returned for free. Sales items are not eligible for return.
•The return is valid up to 3 days after the delivery date signed on your invoice.
•All merchandise must be unworn. Any product returned with signs of wear or damage that may have occurred while in possession of the customer will nullify your return.
•Your return should contain the undamaged box and original packaging plus every accessories or extras that may have been included with the shipment.
•Your return should be well packaged to protect against damage from shipping. Only apply your shipping label on the external packaging material and not on the product or its packaging.